True when a message should get a routing decision: routing is on, some agent has answered
before in this conversation, and the message has no structural override (@Agent, @Person,
ParentID thread reply, or a form response). Before any agent has answered (ContinuityAgentId
is null), no call is made — so in MentionOnly chats the first invocation requires an @Agent
mention, and subsequent unmentioned messages ask the routing decision.
True when a message should get a routing decision: routing is on, some agent has answered before in this conversation, and the message has no structural override (
@Agent,@Person,ParentIDthread reply, or a form response). Before any agent has answered (ContinuityAgentIdis null), no call is made — so inMentionOnlychats the first invocation requires an@Agentmention, and subsequent unmentioned messages ask the routing decision.