StaticInstanceCloses an interaction, calculating duration and cost estimate and logging Ended or Abandoned.
Creates an Interaction row and logs the initial Created (and optionally Answered) event.
Links a related record (Caller, Regarding, Created) to an interaction.
Removes a room name association from memory.
The Global Object Store is a place to store global objects that need to be shared across the application. Depending on the execution environment, this could be the window object in a browser, or the global object in a node environment, or something else in other contexts. The key here is that in some cases static variables are not truly shared because it is possible that a given class might have copies of its code in multiple paths in a deployed application. This approach ensures that no matter how many code copies might exist, there is only one instance of the object in question by using the Global Object Store.
Gets the interaction ID associated with a room name from memory.
Marks a queued interaction as Answered and Active, recording an Answered event.
OptionalansweredAt: DateOptionalactorAgentId: stringOptionalactorUserId: stringAppends an immutable InteractionEvent row.
Records a lifecycle event on the active interaction associated with a room name. Useful for recording start/stop and handoff events.
OptionalactorUserId: string | nullOptionalactorAgentId: string | nullOptionaldetails: Record<string, unknown> | nullAssociates a room name with an interaction id in memory.
Resolves active or queued interaction ID for a room name (memory cache first, then database query).
Optionalprovider: IMetadataProviderSets recording enabled flag and logs RecordingStarted or RecordingStopped event.
OptionalactorUserId: stringOptionaldetails: Record<string, unknown>Updates the external carrier call ID on the interaction row.
Protected StaticgetReturns the singleton instance of the class. If the instance does not exist, it is created and stored in the Global Object Store. If className is provided it will be used as part of the key in the Global Object Store, otherwise the actual class name will be used. NOTE: the class name used by default is the lowest level of the object hierarchy, so if you have a class that extends another class, the lowest level class name will be used.
OptionalclassName: string
Service managing interactions, interaction events, and interaction links.