The card's title, in the words the rest of the product uses for a realtime session ("Start a voice call with…", "End call"): "Voice call with Sage", or "Voice call" when the lookup did not name the agent.
The session-row enrichment, or null when the lookup was unavailable.
The card's title, in the words the rest of the product uses for a realtime session ("Start a voice call with…", "End call"): "Voice call with Sage", or "Voice call" when the lookup did not name the agent.