True when a message should get a routing decision: routing is on, the reply mode is Always,
some agent has answered before, and the message tags no agent and is not a form response. A
form response always goes back to the agent that asked for it. Every other message keeps
today's routing, with no call.
True when a message should get a routing decision: routing is on, the reply mode is
Always, some agent has answered before, and the message tags no agent and is not a form response. A form response always goes back to the agent that asked for it. Every other message keeps today's routing, with no call.