The instructions that make the model behave like a phone agent: voice-only etiquette, who is on the line (and how much of that is verified), and when to use the call-control tools. Appended to the agent's own prompt.
The instructions that make the model behave like a phone agent: voice-only etiquette, who is on the line (and how much of that is verified), and when to use the call-control tools. Appended to the agent's own prompt.