The agent the caller talks to (the persona). The voice front-end that speaks as it is resolved by the starter.
OptionalCallerWho is on the other end, in words a person can use. Defaults to a masked number (phone) or Web visitor.
phone for a call that went through SIP; web for a person in the room from a browser.
OptionalConversationReuse an existing conversation (a taking-over agent continues the call's record).
OptionalDialedThe number that was dialled (inbound), for the caller-identity hook.
OptionalHangHangs up the phone leg(s) of the call. Called when the agent ends the call; absent for a web room.
OptionalLeaseThe capacity slot this agent already holds; the starter owns releasing it.
OptionalOnCalled once when this agent's session has ended, for the caller's own bookkeeping.
OptionalRealtimeOptionalRealtimeOptionalRemoteThe phone party's number: the caller (inbound) or the number being dialled (outbound).
OptionalTakeoverSet when this agent takes a conversation over from another.
One agent session to start in a room.